Frequently asked questions
Quick answers to common questions. Can't find what you need? Contact your account manager.
What does BYOK mean?
BYOK stands for Bring Your Own Keys. You connect your own API keys for your LLM provider (e.g. OpenAI) and Deepgram. Verabase does not proxy or mark up API usage; you pay those providers at cost, directly. Verabase charges only for the software platform.
Can one agent serve multiple channels?
Yes. A single agent can be deployed to a web widget and a Slack bot at the same time. All conversations flow into the same Live Inbox.
How often does the knowledge base sync?
Web scraper and file sources are re-indexed on demand. You can trigger a re-sync from the Source Explorer. Notion and Google Drive sources can be set to auto-sync on a schedule under source settings.
Is my data kept separate from other customers?
Yes. Verabase uses strict multi-tenant isolation: every record in the database is scoped to your organization, enforced at the row level. No data crosses tenants.
What LLM providers are supported?
Any OpenAI-compatible provider is supported. You can specify a different model per agent under Advanced Settings. Contact support to discuss integrating other providers.
How does the AI Critic prevent hallucinations?
After the primary model drafts a response, a second model checks it against the source documents that were retrieved. If the answer contradicts or extends beyond those sources, the response is blocked and a safe fallback is sent instead.
Where do I find usage and billing information?
Your Verabase subscription is managed under Settings → Billing. API usage costs (LLM and Deepgram) appear in your provider dashboards directly, since you hold those keys.